Privacy Policy

1. Introduction

Welcome to Second Mile Property Services ("Second Mile Property Services," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including junk hauling, window washing, staging, pressure washing, minor demolition services, and snow removal, or when you visit our website (the "Site").

By accessing our Site or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use our Site or services.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

Contact Information: Name, email address, phone number, mailing address, billing address.
Service Address: Property location where services are to be performed.
Payment Information: Credit card details and billing information (processed securely through third‑party payment processors; we do not store full card numbers on our systems).
Identification: Driver’s license or government‑issued ID, where required for specific services (e.g., access control or verification).
Account Information: Username and password if you create an account on our Site or through any customer portal we provide.

2.2 Service‑Related Information

Service requests, scheduling preferences, and service history.
Property details relevant to service delivery.
Photos or videos of the property and work performed (e.g., before/after documentation), where permitted by you or reasonably necessary to document services and protect our legal interests.
Communication records, including emails, text messages, phone calls (which may be recorded with notice), and chat messages.
Customer feedback, reviews, testimonials, and survey responses.

2.3 Automatically Collected Information

When you visit our Site, we may automatically collect:

Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked, referring website, and other online activity data.
Location Data: Approximate location derived from IP address or, if you grant permission, more precise location for routing and scheduling purposes.
Cookies and Tracking Technologies: See Section 8 for more details.

2.4 Information from Third Parties

We may receive information from:

Payment processors (e.g., transaction confirmations, payment status).
Communication providers (e.g., email/SMS delivery status).
Background check providers for employee screening (employee data, not customer data).
Public records (e.g., property ownership or tax records) where necessary to validate service locations or billing details.

3. How We Use Your Information

We use your information for the following purposes, to the extent permitted by applicable law:

3.1 Service Delivery

Scheduling and performing requested services.
Communicating regarding appointments, delays, or changes.
Providing quotes, estimates, and invoices.
Processing payments and managing billing.
Documenting service completion, including before/after photos or notes.

3.2 Business Operations

Creating and maintaining customer accounts and service history.
Improving service quality, training employees, and performing quality assurance.
Routing and dispatching teams efficiently.
Managing inventory, equipment, and logistics.
Maintaining internal records, accounting, and reporting.

3.3 Legal and Safety

Complying with legal, regulatory, and tax obligations.
Protecting against fraud, unauthorized transactions, claims, and other liabilities.
Enforcing our contracts, terms and conditions, and policies.
Responding to law enforcement requests, court orders, or legal processes.
Protecting the rights, property, and safety of our customers, team members, and the public.

3.4 Marketing and Communication (with your consent where required)

Sending service reminders and seasonal maintenance notifications.
Providing promotional offers, discounts, and service updates.
Requesting feedback, reviews, or participation in surveys.
Sending newsletters and other informational content.

You may opt‑out of marketing communications at any time as described in Section 11.

3.5 Analytics and Improvement

Analyzing Site usage and service trends.
Conducting market research and customer satisfaction analysis.
Developing, testing, and improving our services and digital platforms.
Enhancing security, fraud detection, and error detection on our Site.

4. How We Share Your Information

We do not sell your personal information. We share it only as reasonably necessary and as described below.

4.1 Service Providers

We may share information with trusted third‑party service providers that perform functions on our behalf, including but not limited to:

Payment processing and billing.
Website hosting, data storage, and backup.
Email, SMS, and phone communication services.
IT support, security monitoring, and analytics.
Insurance and claims management.
Document storage and shredding services.

These third parties are contractually obligated to protect your information and may only use it to provide services to us.

4.2 Legal and Regulatory Disclosures

We may disclose information if required to do so by law or in the good‑faith belief that such action is necessary to:

Comply with legal obligations, subpoenas, or court orders.
Respond to lawful requests by public authorities.
Protect or defend our rights, property, or safety, or that of our customers or the public.
Investigate and help prevent fraud or security issues.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor or affiliate as part of that transaction. Any such entity will be bound by obligations no less protective than those in this Policy.

4.4 With Your Consent

We may share your information for any other purpose disclosed to you at the time of collection, with your explicit consent.

4.5 Aggregate and De‑identified Data

We may use and share aggregated or de‑identified information that does not identify you personally for research, marketing, analytics, or similar purposes.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration.

5.1 Technical Safeguards

Encryption of data in transit using industry‑standard SSL/TLS.
Use of secure servers and hardened systems.
Access controls, including unique log‑ins and role‑based access.
Firewalls, intrusion detection, and other network protections.
Periodic security reviews and vulnerability assessments.

5.2 Physical Safeguards

Restricted access to facilities where systems or records are stored.
Secure storage and disposal of physical documents containing personal information.

5.3 Administrative Safeguards

Employee training on data privacy and security best practices.
Confidentiality agreements for employees and contractors who may access personal information.
Incident response procedures for handling suspected data breaches.

5.4 Limitations

While we strive to protect your information using commercially reasonable measures, no security system is impenetrable. You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us of any unauthorized use of your account.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Typical retention periods include:

Customer and service records: For the duration of the customer relationship and up to 7 years after the last interaction, for legal, tax, and accounting purposes.
Payment‑related records: Retained in accordance with financial and payment card industry requirements.
Service documentation (e.g., photos, job notes): Generally up to 3 years, unless needed for ongoing disputes or claims.
Marketing information: Until you opt‑out or request deletion, subject to legal requirements.

After the applicable retention period, information will be securely deleted, anonymized, or archived in a non‑identifiable form.

7. Your Privacy Rights

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information:

Right of Access: Request confirmation of whether we process your personal information and receive a copy.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion ("Right to be Forgotten"): Request deletion of your personal information, subject to legal and legitimate business exceptions.
Right to Restriction/Objection: Request that we restrict or stop certain processing activities.
Right to Data Portability: Request your data in a structured, commonly used, machine‑readable format.
Right to Withdraw Consent: Withdraw any consent you have previously given, without affecting prior lawful processing.
Right to Non‑Discrimination: We will not deny services, charge different prices, or provide different quality of services solely because you exercise your privacy rights.

7.7 How to Exercise Your Rights

To exercise your rights, please contact us using the details in Section 16. We may need to verify your identity before fulfilling your request and will respond within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

8.1 Use of Cookies

Our Site may use cookies, web beacons, pixels, and similar technologies to:

Enable essential Site functionalities.
Remember your preferences.
Analyze Site traffic and usage patterns.
Support marketing and advertising efforts.

8.2 Your Choices

You can configure your browser to refuse cookies or alert you when cookies are being sent.
You may use third‑party tools to manage advertising cookies and tracking.
If you disable cookies, some portions of our Site may not function properly.

9. Children’s Privacy

Our services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete such information as required by law.

10. Third‑Party Links

Our Site may contain links to third‑party websites, services, or resources. We are not responsible for the privacy practices or content of those third parties. You should review the privacy policies of any third‑party websites you visit.

11. Communication Preferences and Opt‑Out

Marketing Emails: You may opt‑out of marketing emails by following the "unsubscribe" instructions in those emails or by contacting us directly.
SMS/Text Messages: You may opt‑out of text messages by replying "STOP" or as otherwise instructed in the message. Standard message and data rates may apply.
Service‑Related Communications: You may not opt‑out of essential service‑related communications (e.g., appointment confirmations, safety notices, billing-related messages) as they are necessary to provide services.

12. State‑Specific Privacy Rights

Residents of certain U.S. states (including, but not limited to, California, Colorado, Virginia, Connecticut, and Utah) may have additional rights under state privacy laws, such as the right to know specific categories of personal information collected, the right to delete data, and the right to appeal a decision regarding a privacy request.

We do not sell personal information as defined under these laws. To exercise state‑specific rights, use the contact information in Section 16 and indicate your state of residence in your request.

13. International Data Transfers

Our operations and servers are located in the United States. If you access our Site or use our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions that may have different data protection laws than your home jurisdiction. By using our Site or services, you consent to such transfers, subject to appropriate safeguards where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will post the updated Policy on our Site and update the "Last Updated" date above. Your continued use of the Site or services after the effective date of any changes constitutes acceptance of the revised Policy.

15. Dispute Resolution

If you have concerns or complaints about our privacy practices:

Contact us using the information in Section 16 so we can attempt to resolve your concern directly.
If you are not satisfied with our response, you may have the right to contact your state Attorney General, data protection authority, or other applicable regulator.
Any disputes arising under this Privacy Policy may be subject to the dispute resolution terms, including arbitration or venue provisions, contained in our Terms of Service.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

Second Mile Property Services
Email: info@secondmilepro.com
Phone: 719-247-3398

We aim to respond to all privacy‑related inquiries within 5 business days, or within the period required by applicable law